SLA Training -- Heterick Memorial Library

Heterick Memorial Library student workers are expected to abide by the provisions of the ONU Student Employment Handbook and the three Heterick Library specific policies listed below.

For all absences that you know about in advance, you must find another student worker to take your hours. If you are having trouble finding a student worker to take your shift, you may ask a supervisor for help. Once you have found someone to take your shift, let a supervisor know about the change.

If you are unable to find another student worker to take your hours, speak to a supervisor about the absence at least 3 days prior to the absence.

For emergency absences, such as illness, please contact a supervisor as soon as possible either before or after the emergency. You do not need to find another student to take your shift.

If you miss your work hours without speaking to a supervisor at least 3 days in advance, with the exception of emergencies, a note will be placed in your student worker record. The library will follow the disciplinary procedures outlined in the student employee handbook.

The library is here for everyone, and we want everyone to feel comfortable and welcome here. In support of this, students should follow these guidelines while sitting at the front desk:

• Be approachable. This means looking up at people who are approaching the desk, smiling, and asking, “How can I help you?” Don’t wait and make patrons have to get your attention or explain what they need.
  • It’s ok to work on assignments or personal projects at the desk as long as you have your supervisor’s permission and there are no other tasks they need you to complete. But, don’t get so involved in your work that you don’t notice someone who needs help. Also avoid spreading your personal items out all over the desk; try to limit them to just a few things directly in front of you.
  • Discourage friends/classmates from spending a long time talking to you at the desk. Even if you are just having a casual conversation and wouldn’t mind being interrupted, other people may not realize that, and it may make them uncomfortable approaching the desk.  
• Be kind, friendly, and helpful. Don’t make someone feel embarrassed that they don’t know something and had to ask a question.
• At the end of your interaction, ask the person if they have any further questions, and then invite them to come back to the desk if they need help again.

The student worker dress code is intended to help make the library a welcoming place and keep you safe. As such, the following types of clothing are prohibited:

• hats - a brim hiding your eyes and face can make you look less approachable
• clothing with words or images that are profane or offensive
• open-toed or flimsy shoes - to prevent you from getting injured

Outside of these restrictions, student workers are welcome to dress casually in clothes such as t-shirts, sweatshirts, sweatpants, shorts, jeans, and leggings.