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Computer Troubleshooting

Issue with Heterick Computers?

Try these common troubleshooting tips to see if they fix the issue/error your experiencing:

  • Check the cords to make sure everything is properly plugged in
  • Make sure both the monitor and VDI box (located on the underside of the table) are turned on
  • Check that the computer is connected to the internet via the Ethernet cable
  • Make sure you're using the appropriate program when accessing or printing your documents

Still Having Trouble?

Please complete and submit the form below to alert library staff to your issue. Please provide as much detail as possible, so that the library can determine what the appropriate solution is.



Need additional help? Contact Ohio Northern University's Office of Information Technology.

ONU Information Technology